A major internet outage in Canada disrupts ATMs and 911 services

Caption

Millions use Rogers for cellular, cable and internet services across Canada. / Reuters

Rogers, one of Canada's largest telecommunications companies, is experiencing major outages to its cellular, internet and cable services across the country — leaving some customers unable to use ATMs or reach 911 emergency services.

"We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible," the company tweeted Friday.

"We will continue to keep you updated as we have more information to share," Rogers added.

Millions rely on Rogers for its services throughout Canada, with a total of 11.3 million wireless subscribers in 2021, according to Statista.

A quarter of Canada's internet traffic went down Friday, according to data from NetBlocks, an internet watchdog group.

Some Rogers cellular customers in Toronto were having trouble connecting to 911, Toronto Police Operations tweeted.

Toronto Police said that although some Rogers cellular customers might have trouble connecting, 911 is still "fully operational."

The outage is also affecting ATMs and other financial services, according to the CBC.

Copyright 2022 NPR. To see more, visit https://www.npr.org.