Delta Air Lines issued an apology to travelers for the continued problems following Friday's CrowdStrike system update, which caused thousands of flight cancellations throughout the country.
"We understand that unexpected disruptions like this are difficult for everyone and do not reflect the operational reliability and experience you have come to know and expect from us," the airline wrote in its apology.
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Delta shared that it will be issuing 12,500 SkyMiles, a loyalty program that allows members to earn miles while flying. These miles are currency members can later redeem for Delta flights, hotel stays and more.
SkyMiles will be issued via the customer's email address or SkyMiles account on file within five business days.
Also in the apology, Delta shared that if customers had to collect "any hotel, meal or transportation expenses while in transit" due to any flight disruptions, those customers could submit those expenses for reimbursement.
"Please note that we do not reimburse prepaid expenses, including but not limited to hotel reservations at your destination, vacation experiences, lost wages, concerts or other tickets."
The airline said it will continue to work on restoring operations to normal so travelers can fly safely with no disruptions.
Read the full apology below.
Please accept our sincere apologies for the disruption to your recent travel plans caused by a vendor technology outage affecting airlines and companies worldwide. Delta teams have been working tirelessly to restore our operation to get our customers safely to their final destinations. We understand that unexpected disruptions like this are difficult for everyone and do not reflect the operational reliability and experience you have come to know and expect from us. Delaying or cancelling a flight is always our last resort and is never taken lightly. We will be issuing 12,500 SkyMiles via the email address or SkyMiles account we have on file within the next five business days.
Additionally, if you incurred any hotel, meal, or transportation expenses while in transit resulting from this flight disruption, you may submit reasonable expenses for reimbursement. Please note that we do not reimburse prepaid expenses, including but not limited to hotel reservations at your destination, vacation experiences, lost wages, concerts, or other tickets.
- Residents of the United States or Canada, please submit an Expense Reimbursement Form.
- All other customers, please fill out the Feedback & Complaints form and attach any relevant receipts. Select "File a Complaint" > "After your flight" > "Receiving other compensation".
If you need further help, please log into delta.com or the Fly Delta app.
Please know that we deeply value you and your experience as our customer. Despite this unexpected disruption to our operations, we are doing everything possible to ensure your future travel meets the high service and reliability standards that Delta is known for. We appreciate your trust in us and look forward to providing an exceptional experience to you on your next Delta flight.
Sincerely,
Customer Care
Delta Air Lines
