'We want genuine engagement': Savannah leaders launch online audio survey to collect candid feedback

Credit: City of Savannah

Savannah officials are changing the way citizens can provide feedback about their local government — one voice recording at a time.

Called Savannah GPS, the survey portal offers a unique twist on traditional questionnaires: Rather than respond in writing, residents answer prompts by speaking directly into their smartphone or computer microphone.

The goal, according to Mayor Van Johnson, is to provide an accessible way for Savannahians to share their honest opinions.

"This new initiative is [about] more than just checking a box for us," he said. "We want genuine engagement. We want to put the resident's voice in the driver's seat."

Meant to be completed in about 15 minutes, the 11-question survey begins by asking participants what makes them most proud of Savannah, followed by what they believe to be "the most pressing issue" facing the city.

It then delves into specific topics — including public safety, affordable housing, and the local economy, among others — before seeking input on improving interactions between city employees and the public.

Johnson acknowledged that many people are often quick to share their opinions with friends and family members online, but emphasized the importance of direct participation in democracy.

"A lot of us are great at sharing our thoughts on social media," he said. "I should know, because I'm guilty of it all the time. But that doesn't matter. What really matters is you being a part [of] the plan."

Savannah GPS runs on an AI-driven platform developed by AskHumans, a small tech firm based in Washington, D.C., whose software helps clients draw meaningful insights from large sets of customer — or, in this case, resident — feedback.