The Senate passed a bill designed to improve safety and customer service for air travelers, a day before the law governing the Federal Aviation Administration expires.

The budget airline says customers will no longer be able to call a live agent by phone. Frontier is encouraging customers to instead reach out by text, social media and WhatsApp.

Call center workers at a federal contractor that handles calls about Medicare and the Affordable Care Act plans have staged a walkout in four states.

When Facebook accounts get hacked, victims call and email the company for help to little avail. Some have found a costly workaround: buying a virtual reality headset to get customer service.