The "click-to-cancel" rule, now finalized by the Federal Trade Commission, aims to make it easier to cancel subscriptions and memberships. Companies argue that the agency overstepped its authority.
From streaming TV to razor blades by mail, Americans are buying more goods and services through pay-by-the-month plans. New research shows they often keep paying long after they want to.
The Federal Trade Commission gets thousands of complaints a year from customers trapped in memberships they don't want. Its "Click to Cancel" proposal aims to change that, Chair Lina Khan tells NPR.
Large chains like Panera and P.F. Chang's as well as neighborhood hangouts are increasingly experimenting with the subscription model as a way to ensure steady revenue and customer visits.
