Adrianne Drazin was on a long overseas flight with her baby and two young children. After she exited the plane, she noticed a family nearby waiting for something.
One afternoon in 2003, Susan Dickman was finishing her workday when she spotted six missed calls from the hospital. Her dad, who had recently been diagnosed with leukemia, was there for a biopsy.
In 2013, John Kindschuh was admitted to a hospital in St. Louis with dizziness. His roommate alerted staff that his condition — later diagnosed as a massive stroke — was deteriorating.