(Photo Courtesy of <a href=http://www.flickr.com/photos/timpatterson/476098132/>Tim Patterson via Flickr</a>.)

We usually call it “constructive,” but criticism at work often doesn’t feel all that helpful.

Maybe it’s because we were blindsided by the feedback or because it felt unjustified and the conversation turned into an argument.

The problem is, according to our work and career guru Brandon Smith, criticism is usually delivered ineffectively and often in the heat of the moment.

He explains how we can do a better job offering feedback and a better job finding the value in the feedback we receive on this week’s Working on GPB Radio.